Help Center

HELP!

Products

Where can I find the Size Chart?

What is a "production period"?

What sizes do you make?

What is the difference between "Ready-to-Ship" and "Made-to-Order"?

Do your clothes shrink after I wash them?

What do you mean when you say a product is "handmade"?

Do your products come with a warranty? What if I’m not happy with my purchase?

Where can I find your newest products?

I really like an item I saw somewhere, how do I find it on your site?

Payment

What payment methods do you accept?

When placing an order, I get an error message stating there has been an authorization failure. What went wrong?

Why is there a pending charge on my account?

Why is the charge on my account different from the total shown in my order confirmation email? (International orders (CAD, AUS, etc.))

Where do I enter a Gift Card or Discount Code?

Can I use multiple discount codes on my order?

Shipping

What are your delivery wait times?

Shipping Rates

How do I track my order?

Why does my tracking number say "not found"?

Do you ship to my country?

Can I upgrade my shipping speed after my order is placed?

What shipping carriers do you use? Do I need to sign for my package?

My package was lost. What now?

Where is my order?

Where is my order?

I only received some of my items. Where’s the rest of my order?

How do I cancel my order?

Can I return/exchange an item?

Can I add/remove an item from my order?

An item I purchased is on sale now. Will you honor the sale price?

Returns/Exchanges

How do I return/exchange an item?

What is your return/exchange policy?

Can I return an item that I received as a gift?

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Size Chart